Home Warranty Scams: What HVAC Customers Need to Know and How to Avoid Them

Home warranties promise peace of mind, especially when it comes to expensive systems like your air conditioner or furnace. But not all warranty companies deliver on those promises. In fact, home warranty scams are on the rise—and unsuspecting homeowners are losing money, time, and sometimes even access to reliable HVAC services.

At Infinity Air Services, we believe in protecting our customers—not just from heat waves and cold snaps, but from dishonest practices that target your comfort and your wallet. Here's what you need to know.

What Is a Home Warranty Scam?

Home warranty scams usually involve a company or third party offering coverage for your home's systems (like HVAC, plumbing, and appliances), but:

• They don’t actually cover the repairs they claim to
• They refuse to pay for legitimate issues
• They use shady contractors or unlicensed technicians
• They make false claims about being affiliated with your utility company or appliance brand

Some scams even involve robocalls, emails, or mailers saying your "HVAC warranty is about to expire"—even if you never had one.

Red Flags to Watch For

Be cautious if a home warranty company:

• Sends unsolicited calls or letters urging "immediate action"
• Offers coverage that seems too cheap for what’s included
• Can’t provide a clear, written list of exclusions and limits
• Has poor online reviews or a trail of unresolved complaints
• Won’t allow you to choose your own licensed HVAC technician
• Insists on a quick decision or upfront payment

How HVAC Scams Specifically Target You

Air conditioning and heating systems are among the most expensive to repair or replace. Some shady warranty companies:

• Deny claims by calling common problems “pre-existing conditions”
• Send unqualified techs who do more harm than good
• Offer “coverage” that excludes critical components like compressors or coils
• Charge high deductibles or service fees for basic diagnostics

If your AC stops working in the middle of summer, delays and denials can put your comfort and health at risk.

How to Protect Yourself

Here’s how you can stay safe and still enjoy the benefits of a valid HVAC warranty or maintenance plan:

✅ 1. Do Your Homework

Research the company thoroughly. Check reviews on BBB, Google, and Trustpilot. Look for verified complaints or lawsuits.

✅ 2. Read the Fine Print

Many home warranty contracts are filled with exclusions. Understand what’s actually covered, what isn’t, and what service fees you’ll be responsible for.

✅ 3. Use a Trusted Local HVAC Provider

Some warranty companies let you choose your own technician—others don’t. Infinity Air Services recommends working with a provider you trust and verifying in advance whether they're allowed under your warranty.

✅ 4. Avoid High-Pressure Sales

A legitimate company won’t pressure you into a decision or threaten you with “expiring coverage.” Take your time, compare options, and ask questions.

✅ 5. Consider an HVAC Maintenance Plan Instead

Rather than relying on a third-party warranty, consider a preventative maintenance agreement with a reputable HVAC company. Infinity Air Services offers service plans that help prevent breakdowns, extend the life of your system, and ensure your comfort year-round—with no shady fine print.

Bottom Line

Home warranty scams are all about selling false peace of mind. The best protection is knowledge, due diligence, and partnering with honest professionals. If you ever have questions about coverage, HVAC repairs, or how to maintain your system the right way, Infinity Air Services is here to help.

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